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Customer Relations
Increase the satisfaction of your customers through the combination of groupware and CRM.

Offer Management and Billing

The creation of offer, order and invoice documents will not bother you with Groupion. Templates will create the necessary documents using the data that you administer in Groupion with a single click. This way you save time and enables you to increase your team's revenue generation.

Case Management

Track, evaluate and execute business cases in an integrated and holistic tool. You can design individual workflows and automate them from the assignment of a manager to the creation of the invoice for the customer.

Contract Management

Interaction with other companies and organizations is often based on contractual relationships. Groupion helps you to manage your contracts efficiently and can create ready to print documents.

Customer Management

The customer management provides you with easy access to all elements and information associated with a customer – be it a simple email or a service contract signed last year. This way you can create transparency and a sound basis for a long term success story.

Campaign Management

With Groupion you can carry out marketing campaigns, too. Among others it helps you to track costs and achieved results. You can also send out mass mailing to the recipients through the integrated mailing list feature.

Groupion Customer Relations will help you to plan, coordinate and execute customer related activities. Often CRM is considered to be merely an extended contact management, but CRM stands for a holistic, customer centered approach.

Groupion Customer Relations offers functions to manage and analyze customer data, automates your billing process from offer to payment, creates and manages contracts, orchestrates your marketing activities and manages your business cases.

By applying state of the art technology and process knowledge, you will be able to deal with customers faster and better than ever before.

 
 
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