There are no two companies which have exactly the same processes and structures. It is our goal to provide you with many options for customization while keeping the realization and implementation of your wishes as simple as possible.

To achieve this goal, Groupion introduced the iXML standard. iXML is a programming language based on XML and was developed exclusively for the use with Groupion. Using iXML you can adapt your Groupion platform without modifying the very program itself, as it is the case with many other solutions.

This approach adds to transparency and security of your platform and ensures that your individual modifications and extensions are maintained even when you updated your platform to a new version.

Complex IT-environments are based upon many different components. The efficiency and effectiveness of the whole system therefore depends on the individual components' ability to exchange and synchronize information. In this context Groupion acts as a perfect team player and allows you to define customized interfaces to enable data access for external applications. Say you want to integrate customer data in your web portal or you want to connect your service help desk to Groupion – Groupion provides the data just the way you need it.

Often you might want to go beyond superficial customization and alter the basic logic of an application. Runtime services make it possible to define iXML services that can fulfil almost any task.
These services can for example be triggered by manual calls, system events or can be scheduled with a time table. Using these services you can define your own workflows and automated them in any way you want.

Groupion does not only help you to gather data and automated your processes, but also lets you create customized reports to further analyze your business and the effects of your decisions. Always keep in mind, that only processes that are measured and evaluated can be controlled.

iXML is your tool to transform raw data into useful information. If you want to analyze the average utilization of your storage, find out who made the most sales or calculate the average processing time of your support cases: the information is right there waiting for you - with iXML you will be able to get it!

Only in very rare cases does an application's standard data model satisfy the actual needs of a company. Using iXML you can easily create additional data fields for every object in Groupion. This way you can realize the specific requirements of your company and do not need to apply makeshift solutions.

In many situations information has to be transferred beyond the borders of your company's information system. Therefore the fast and easy creation of PDFs and print-outs is an important aspect of your information system's success. Groupion uses iXML templates to define customized PDF print-outs.
This way you can automate the creation of invoices, offers, contracts, inventory lists and any other documents that you may need. These can then be printed or sent out electronically via email - any user can easily create documents with a professional layout with just a single click.