Groupion - FAQ

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Top Groupion FAQ

Is it possible to buy a perpetual licence for Groupion?

No. Groupion is only offered as Software-as-a-Service (SaaS). This model dos not only [...]

No. Groupion is only offered as Software-as-a-Service (SaaS). This model dos not only preserve our customer's IT budgets, as the license fees are equally distributed over the time of usage, but also ensures that our customers always profit from the newest developments regarding Groupion.

Which payment methods are accepted?

We support all payment methods accepted by PayPal: PayPal, Visa and MasterCard as well as direct debit.

Is there a cancellation period for Groupion?

Being a pay-as-you-go service, Groupion basically has no cancellation period whatsoever. [...]

Being a pay-as-you-go service, Groupion basically has no cancellation period whatsoever. You can cancel your subscription any time on a monthly basis. This means, in case you cancel your subscription you are only billed for the current outstanding month.

When and how am I charged for Groupion?

You will receive your invoice at the end of each month. The amount payable is based on the [...]

You will receive your invoice at the end of each month. The amount payable is based on the number of active users and the corresponding functionality. This way you only pay for what you actually use.

Do I also have to pay for read-only users?

No. You can create as many read-only users as you want. You only pay for users which are able [...]

No. You can create as many read-only users as you want. You only pay for users which are able to write data.

Can I get a trial for Groupion?

Yes. We basically offer a trial period of 30 days to test Groupion. If you do not want to [...]

Yes. We basically offer a trial period of 30 days to test Groupion. If you do not want to continue using Groupion afterwards, your platform will automatically be deactivated and no costs will arise.

Do I also get a 30-day trial when I subscribe add-ons later on?

No. The 30-day trial only applies to new platforms.

Is there a limitation for traffic and storage?

By default all On-Demand platforms have an average limit of 500 MB storage and 500 MB for [...]

By default all On-Demand platforms have an average limit of 500 MB storage and 500 MB for monthly traffic per user. But do not worry: Usually, we tolerate a is slightly overexceeded limit and we will not immediately bill you for that. However, in case you need a lot more storage and traffic, our sales team would be happy to provide you with an individual offer.

Can I install Groupion on my own server?

Yes. Customers of the Groupion Business Edition can run Groupion on their own server. In [...]

Yes. Customers of the Groupion Business Edition can run Groupion on their own server. In order to receive your own license key, please contact our sales team at sales@groupion.com . For handing out the license key and the installation files we charge a one time fee of € 99.95, which includes one hour of dedicated installation support. Please note that we do not offer On-Premise installations for demo systems or the Groupion Basic Edition!

Are there differing or additional costs if I want to use Groupion On-Premise?

No. The costs for Groupion stay the same – no matter if you are using Groupion On-Premise [...]

No. The costs for Groupion stay the same – no matter if you are using Groupion On-Premise on your own server or via Internet as an On-Demand solution.

Are there special prices for universities or non-profit organizations?

No. We believe that Groupion's prices are so low that it our products and services are [...]

No. We believe that Groupion's prices are so low that it our products and services are easily affordable for universities or non-profit organizations as well. Nevertheless, please make sure to contact our sales team at for an individual offer.

Are there sign-up or termination fees?

No. All you have to pay for Groupion are your monthly subscription fees. If you want to [...]

No. All you have to pay for Groupion are your monthly subscription fees. If you want to terminate your Groupion platform, all you are left paying for is the current month - after this you have no obligations whatsoever. There are also no sign-up fees when you order youre platform. Besides subscriptions we will only charge for additional services, like customization or dedicated support - but we will always inform you before any additional costs arrise.

Where do I get support for training and customizing Groupion?

Here with us! Our service team will support you with all your questions regarding the [...]

Here with us! Our service team will support you with all your questions regarding the planning and realization of your project. We also provide for training sessions – personal or via web cast. Moreover we will help you to find a competent Groupion partner close to your location.

Is Groupion customizable? Do you provide customizing services?

We see Groupion as platform which provides all the basic tools and functions every company [...]

We see Groupion as platform which provides all the basic tools and functions every company needs. However, every company is different and may be very specific in some processes. For this reason, we have a high focus on customization. You can customize almost all aspects of Groupion using iXML - a versatile, XML-based programming language, which was developed exclusively for the use with Groupion.

By using iXML you can adapt your Groupion platform without modifying Groupion's program source code. iXML is an imperative, dynamically-typed and XML-based programming language and includes several functions especially for business applications, such as creating different output formats (e.g. PDF) or executing database queries. iXML applications can be called and embedded at different locations within Groupion, either directly as a web service, as a menu entry or event-driven when an object is created or modified in Groupion.

Especially people with IT-background will love this solution, as it offers a wide range of customizing possibilities. In case you do not want to bother yourself with customization or you need support in the initial phase, our service team is always ready to assist you.

Is our data safe? What happens in case of an emergency?

In contrast to other Sofware-as-a-Service providers we do not fully rely on external [...]

In contrast to other Sofware-as-a-Service providers we do not fully rely on external parties to run our infrastructure and ensure your data's safety. In fact, we invest a large amount of our budget in cutting edge hardware components which are monitored and run exclusively by our specially skilled employees. Apart from our own staff, no third parties are granted access to our systems!

In case of an emergency, we provide full hardware redundancy and we can sill run Groupion even if a server should crash. Additionally, we constantly create backups arround the clock, so all your data is backed-up at least once per day!

How often does Groupion publish updates? What happens, if we want to wait with an update?

We are constantly working to make Groupion better and more efficient. For this reason we [...]

We are constantly working to make Groupion better and more efficient. For this reason we pubish a new version of Groupion in an interval of ca. 8 weeks. In contrast to other vendors we do not lump our customers together, which many marketing departments try to sell as something positive by hyping it as "Multi-Tenant". In fact, every Groupion platform is an independent instance, which means that if you want to postpone an update for an important reason, you may simply contact our support team and we will take this into account when performing updates.

Which languages are supported by Groupion?

If you want to contribute your own translation, feel free to contact our [...]

Currently, Groupion supports the following languages:

English
German
Spanish
Frensh
Hungarian
Italian
Japanese
Dutch
Russian
Chinese (simplified)
Chinese (traditional)
Klingon

If you want to contribute your own translation, feel free to contact our support team at http://support.groupion.com .

Can I set a specific time zone for Groupion?

When registering your Groupion platform you may select your individual time zone. However, [...]

When registering your Groupion platform you may select your individual time zone. However, please note that you may not change the time zone afterwards!

Is it possible to recover my platform from backup, in case I mess up some of my data?

We continuously create backups of all our platforms and keep them in storage for one week. [...]

We continuously create backups of all our platforms and keep them in storage for one week. If you want us to restore one of your backups, please contact our support team at http://support.groupion.com . Please note that such procedures are not free and we will charge you with our regular service fees.

Is there some way to use Microsoft Outlook with Groupion?

We are currently developing a tool to integrate Groupion with Microsoft Outlook. The [...]

We are currently developing a tool to integrate Groupion with Microsoft Outlook. The software is to be released during the third quarter of 2010.

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